Return & Refund Policy — Neklix

Return & Refund Policy

At **Neklix**, your satisfaction is important. This policy outlines the conditions and process for returning items and receiving refunds.

Return Eligibility

We accept returns under specific conditions. To be eligible for a return, your item must meet the following criteria:

The item must be returned within the **eligible timeframe** (15 days from purchase).
The item must be in its **original condition**, unused, and unworn.
All original packaging and **tags must be intact**.

Products showing signs of damage, wear, or alteration may not be eligible for return.

To start a return, please follow these steps:

Contact our support team through **email** or our **online return form**.
Provide your **order number**, contact details, and a brief reason for return.
Our team will review your request and guide you through the next steps, including providing you with a return authorization.

The refund process works as follows:

Once we receive your returned item, we will conduct a thorough **inspection**.
We will notify you via email of the **approval or rejection** of your refund request.
If approved, your refund will be processed within the specified timeframe (typically 5-10 business days) and the credit will be applied to your **original method of payment**.

Please note the following regarding shipping costs:

**Customers are responsible** for return shipping costs unless the item is defective, damaged, or incorrect (our mistake).
In cases of defects or errors on our part, we will cover the return shipping charges.
We strongly recommend using a **reliable and trackable shipping service** and purchasing shipping insurance to ensure safe delivery, as we are not responsible for lost return shipments.

Please note the following regarding our exchange and replacement process:

Currently, there is **no fixed time frame** for initiating an exchange request.
Once your exchange or replacement request is **verified and approved**, the new product will be delivered within **7–10 working days**.
Exchanges are subject to **product availability** and verification of the returned item’s condition.

Please contact our support team to confirm the availability of the desired replacement product before sending the original item back.

For any questions, assistance, or clarification regarding our return and refund policy, please contact our customer support team:

Visit our dedicated **Contact Page** for quick assistance.